Refund policy

We want you to be fully satisfied with your order. Please review our return policy below.

Return Window
Returns must be requested within [14–30] days of delivery. Items returned after this window cannot be accepted.

Condition of Returns
Items must be unused, in their original packaging, and in resalable condition. We reserve the right to refuse a return that does not meet these conditions.

Non-Returnable Items
Closeout, clearance, and final-sale items are not eligible for return. Custom or special-order items are also non-returnable unless defective.

Restocking Fee
A restocking fee of 20% may apply to approved returns, unless the return is due to our error (wrong item shipped, defective product, etc.).

Damaged or Defective Items
If your order arrives damaged or defective, contact us within [5–7] days of delivery at support@concordwholesale.com with photos of the issue. We'll arrange a replacement or refund at no additional cost to you.

How to Start a Return
Email support@concordwholesale.com or call 323-588-8888 with your order number and reason for return. Once approved, we'll provide return instructions. Customers are responsible for return shipping costs unless the return is due to our error.

Refunds
Once your return is received and inspected, refunds are issued to your original payment method within [5–10] business days. Shipping charges are non-refundable.

Questions?
Reach out anytime at support@concordwholesale.com or 323-CON-CORD (323-588-8888).

Concord Wholesale, 3151 Fruitland Ave, Vernon, CA 90058